Terms & Conditions
Full payment for all products including promotional and offer fares based on foreign currency are required at the time of booking regardless of the product arrangements being confirmed. In the event that the Company is unable to obtain confirmation and cannot offer an alternative, a refund will be issued. The Company will not accept responsibility for cash sent through the post. The company reserves the right to pass on any charges relating to returned cheques and credit card charge backs. Taxes and fuel surcharges do fluctuate and all bookings are subject to additional charges as these are consolidated contract fares with special conditions. You will be advised if additional monies are due. Payment can be made by all major Credit Cards. The Company reserves the right to charge you in addition for any handling fees incurred by us in relation to bookings made by credit or charge card. You will be notified of the relevant charges prior to issue of a confirmation invoice. If your travel documents are being paid for with a third party credit/debit card we will require written authorization to be provided by the cardholder. We would also like to draw your attention to the purchase of products by credit or debit cards where payment does not take place in person. In accordance with mail order regulations, all documents will be posted to the billing address of the credit/debit cardholder and not the address of the passenger (unless they are one and the same). We will endeavour to send out travel documents 14 days prior to departure by first class post at client’s own risk. Special, Recorded or Registered post can be arranged at an additional charge.
Your Financial Protection
All monies paid by you for the flights or air holidays booked are ATOL protected by the Civil Aviation Authority.
At the time of booking you must pay a deposit, the amount of which varies from £100 per person up to the total holiday cost, depending on the type of booking, and pay any balance of the cost of the holiday no later than 8 weeks before departure. If you book inside 8 weeks of departure full payment is required at time of booking. If you do not make the required payments your booking will be cancelled. If you have paid a deposit and fail to pay the balance on time you will lose your deposit. Fares are not guaranteed until full payment has been received.
Balance – You need to pay the balance by the due date. It is very important that you pay balance payments when due because failure to do so may lead to the cancellation of your holiday/flights and still leave you liable to pay cancellation charges. Where an extra “booking charge” applies it will be advised at the time of booking. Until full payment has been received the price of your booking may increase as a result of fuel or other surcharges which may be imposed by suppliers.
Amendments & Cancellations
Many scheduled and most discounted airfares, carry amendment and cancellation fees sometimes up to 100%. It is important that all customers’ check the fare rules prior to confirming their reservations detailed under the fare quote. Click through for further details on full fare notes. Amendments and cancellations cannot be processed until the original tickets have been returned. Refunds are processed as quickly as possible. Generally totally unused tickets can be processed by within 5 working days, but may then take between 12-14 weeks to appear on your credit card statement. In the meantime, many card issuers will allow the item to be placed in dispute to avoid interest charges. We accepts no liability for interest charges incurred for outstanding refunds. For scheduled air fares, an administration fee of £100 per ticket will be applied to all amendments and cancellations in addition to the airline’s standard fees. Partially unused tickets may have to be returned to the issuing airline to calculate the refund due (if any) which normally takes 6-12 weeks to process. In some isolated cases this can take up to 12 months. Tickets issued for discounted air fares are subject to an administration fee of £150 in addition to the charges applied by the airline.
All hotel reservations made through us are guaranteed for late arrival. Hotels have varying cancellation policies varies and most of the hotels are non refundable. Ask our travel consultant for more details.
Insurance is 100% non-refundable.
All fares and other information displayed on our website are subject to availability. Once a confirmation invoice has been issued the price shown on that invoice may only vary as outlined below or if you amend your booking. (a) Holiday arrangements excluding packages: While every effort is made to avoid surcharges, the right is reserved to pass on any cost increase levied by the suppliers. (b) “Packages”: Prices may only be changed to reflect government action, increase in transportation costs (e.g. airfares and cost of fuel), changes in dues and taxes (including VAT) or fees payable for services (e.g. landing taxes or embarkation/disembarkation fees at ports and airports) or to reflect fluctuations in exchange rates. In all cases the Company will absorb an amount equivalent to 2% of the invoice price (excluding insurance premiums and amendment charges). Only amounts in excess of the 2% will be passed to you.
Passport / Visas
Compulsory passport and visa information and compulsory health requirements for the journey can be either obtained from us or through your travel agent. It is your responsibility to comply with the information provided and to any loss that may arise due to failure to comply.
Please note that, as between you and any of the suppliers whose services form part of your booking, the suppliers’ standard terms and conditions will apply. This is particularly important in the case of “other holiday arrangements” where the company acts only as a booking agent between you and the relevant suppliers. The suppliers’ standard conditions may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing, but up to 28 days must be allowed for delivery.
Please note that a flight described as “direct” will not necessarily be non-stop. All departure/arrival times are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. The Company is not liable if there is any change to a departure/ arrival time previously given to you or shown on your ticket. It is for this reason that all clients are advised to reconfirm their flights, with the airline, 72 hours prior to departure. The Company is also unable to make any special arrangements for you if you are delayed; these matters are in the sole discretion of the airline concerned. Your ticket is your document of travel and the information on the ticket is deemed correct unless you advise the Company within 72 hours of receipt.
If you have any special requests, these will be passed on to the relevant supplier but cannot be guaranteed by the Company.
It is not always possible to include all departure taxes on your ticket – in some cases departure taxes must be paid locally and these are payable to the Government of the country departed and are non-refundable.
We deliever only E- Tickets.
Queries and Complaints relating to your Booking
Please contact our customer services team, if you have any other enquiries or complaints relating to your booking prior to departure.
If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you officially log your complaint with the relevant Travel Supplier and/or hotel prior to your return.
If you have any other enquiries or complaints relating to your booking during your stay, please contact our customer services team on your return and no later than 30 days after it giving your booking reference and all other relevant information. If we or any of our Travel Supplier’s require further information you must supply that promptly in writing. This simple procedure must be followed as we and our Travel Supplier’s need to be able to investigate the problem and, where possible, rectify it quickly. In relation to Flight+Hotel Packages your failure to comply with this procedure could result in us being unable to accept responsibility.
All airlines are required to collect Advance Passenger Information from passengers before travel to or from the USA and certain other countries. You agree to supply this information to Skylord Travel and consent to Skylord Travel passing this information to the airlines who may onward disclose it to foreign authorities. If you do not supply Advance Passenger Information, you may be refused entry to these countries. It is also important that the information is accurate so that you do not have any delay when you pass through Immigration on arrival in these countries. The information you will be asked to provide will depend on the country you are visiting but will include passport information, city and country of residence and destination address if travelling to the USA (for all travelers on your booking).
If you are travelling to a country that requires Advance Passenger information, Skylord Travel will ask you to fill out this information on the confirmation page after you have completed your booking. If you do not have the information to hand, Skylord Travel will send you an email confirmation containing a link where you can enter the information manually at any time before your departure.
It is your responsibility to ensure that you do not behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness, air rage) whilst on your holiday or using a service/product.It is also the responsibility of the traveller to be at the airport atleast 3 hours prior to the departure of his/her time of departure of flight. If your behavior is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (e.g. airline staff) may cancel you booking, in which case our and our Travel Supplier’s responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination.
Use of the Site
The Site is provided on an ‘as is’ and ‘as available’ basis. Travel Ways International Ltd does not accept any liability in respect of your ability to access or use the site at any time or any interruption in that access or use or any failure to complete any transaction. Travel Ways International Ltd does not warrant that the Site is free from computer viruses or other properties that may cause loss or damage.
Information on the Site
Travel Ways International Ltd offers all of the general information on the Site for purposes of guidance only. Please note that Travel Ways International Ltd may at any time change any aspect of the Site or its content, including the availability of any suppliers, features, information, database or content. You need to check with the relevant Travel Supplier, destination, embassy, or tourist office to confirm the guidance is up to date. In particular, with respect to passports, visas, and vaccination requirements, Travel Ways International Ltd does not guarantee that the information is always up to date and it is your responsibility to ensure that you understand and comply with all relevant passport, visa, and vaccination requirements. Travel Ways International Ltd does not guarantee that information on the Site (including without limitation prices, descriptions or dates) is free from errors or omissions but we will use all reasonable endeavors to correct any errors or omissions as soon as practicable once they have been brought to our attention. By way of example, the majority of hotel and other accommodation descriptions are fed directly to our Site by the Travel Supplier.
You agree to be bound by the following obligations, including without limitation:
- You accept financial responsibility for all transactions made under your name or account.
- You must be 18 years of age or over and have legal capacity.
- You warrant that all information you provide about yourself or members of your household shall be true and accurate.
- The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited.
- The Site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you, except that one copy of the information contained within the Site may be made for personal, non-commercial use.
Denial of Access
Travel Ways International Ltd reserves the right to deny access to the Site at any time without notice.
Links to Third Party Web Sites
The Site may contain hyper links to external web sites owned and operated by third parties. Travel Ways International Ltd has no control over or association with such third party sites and no responsibility in relation to the accuracy, completeness and quality of the information contained within them. Any and all contents on these external web sites do not reflect products, services or information provided by Travel Ways International Ltd. You should direct any concerns regarding any external link to the site administrator or webmaster of such site.
Copyright and Trademarks
The copyright and all proprietary rights in the Site and all content are reserved by Travel Ways International Ltd. The material contained within the Site is the property of Travel Ways International Ltd or its affiliates unless identified as belonging to third parties. The name Travel Ways International Ltd and any other marks, logos and graphics of Travel Ways International Ltd displayed on the Site are registered trademarks of Travel Ways International Ltd or its affiliates. Other company and product or service names displayed on the Site may be the trademarks of their respective owners.
You are not granted any right or license to use any trademarks.
Travel Ways International Ltd uses secure technology in order to safeguard personal information and financial transactions. Travel Ways International Ltd complies with the procedures and security standards as further set out in the Travel Ways International Ltd Security Policy.
The air holidays shown are ATOL Protected by the Civil Aviation Authority, and we act as agents for licensed tour operators; the relevant ATOL number is displayed with each holiday shown. The flight bookings we make are also ATOL Protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where your payment is made direct to airlines. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. If your booking is ATOL protected, this will be clearly stated in your confirmation email. Visit www.atol.org.uk if you want to know more.
Changes to Terms and Conditions
Travel Ways International Ltd reserves the right to change or update the Terms and Conditions relating to use of the Site from time to time without prior notice to Users. The current version of the Terms and Conditions will be displayed within the Site from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.
This User Agreement is between you and Travel Ways International Ltd and is governed by the laws of England and Wales.